Frequently Asked Questions
yesb FAQ — Answers to All Your Questions
Find out everything about accounts, deposits and withdrawals, bonuses, games, and security — explained simply.
If a question comes to mind while using yesb, this page is your first stop. Here we have provided clear answers on everything from opening an account to transactions via bKash and Nagad, the welcome bonus, cricket betting, slot games, fair play, and responsible gaming. If you still have something to ask, our 24/7 English live chat support is always ready.
Account and Registration
To open an account at yesb, you need your full name, an active mobile number, and a strong password. The registration process is quick and easy — it can be completed in just a few minutes. Providing accurate information is important as it is needed later for verification and withdrawals.
No, each user may hold only one yesb account. Creating multiple accounts goes against our terms and conditions, and may result in bonus cancellation as well as account suspension. This rule is strictly enforced to maintain a safe and fair gaming environment.
Use the "Forgot your password?" option on the yesb login page. A verification code will be sent to your registered mobile number, which you can use to set a new password. If you have trouble with this process, contact our 24/7 live chat.
Yes, yesb verifies identity to ensure a safe gaming environment. A national ID card or other government-issued document may be requested during large withdrawals or certain account-related activities. Providing accurate information helps complete this process quickly.
Absolutely. yesb is a fully mobile-friendly platform. You can log in from any Android or iOS smartphone browser and play all games and make transactions normally — no separate app download required.
Deposits and Withdrawals
bKash payments are generally credited to your account instantly. Occasionally there may be a few minutes' delay due to network issues. If a deposit is not confirmed, contact our live chat with your transaction number and it will be resolved quickly.
The minimum deposit at yesb is ৳100 (for all methods) and the minimum withdrawal is ৳800. These limits apply to all methods — bKash, Nagad, Rocket, Upay, and bank transfer.
Withdrawals at yesb are generally completed within 15 minutes to 2 hours. Bank transfers may take a little longer due to banking schedules. Having security verification completed in advance makes the process faster.
Yes, both Nagad and Rocket are accepted at yesb. You can also deposit via bKash, Upay, and any Bangladeshi bank transfer. The minimum deposit for all methods is ৳100.
yesb does not charge any transaction fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) or bank may apply their own charges according to their own policies — please check with the relevant provider.
For security reasons, withdrawing via the same method used for deposit is generally recommended. However, if you need to withdraw using a different method, our live chat support team will assist you.
Games and How to Play
To bet on BPL matches, log in to your yesb account and go to the cricket section. Choose a match and market (match winner, top batsman, total runs, etc.) and set your preferred amount. In-play betting is also available, so you can place bets while the match is in progress.
RTP, or Return to Player, is the theoretical percentage of total bets that a game returns to players over the long term. It varies between games and does not guarantee any specific outcome. All major game providers on yesb are independently tested and certified for fair play.
In live casino games, a real dealer deals cards or spins the roulette wheel live from a studio — everything is broadcast via live video. You place your bets by placing chips on screen. World-class providers such as Evolution Gaming and Ezugi supply live games on yesb.
Aviator (Spribe) is a crash game. As the plane flies, the multiplier keeps increasing — if you cash out before the plane crashes, your bet is multiplied by that multiplier. If you do not cash out in time, you lose the entire bet. It is a fast-paced and exciting game.
Yes, betting on the T20 World Cup, IPL, and other international cricket tournaments is available at yesb. Special offers and enhanced odds are also available during the cricket season. Visit the "Current Offers" page to see the latest offers.
Bonuses and Promotions
When you make your first deposit at yesb, you will receive a 100% match bonus — up to ৳8,000. A 10x wagering requirement must be completed before the bonus funds can be used for withdrawal. The bonus is automatically added on your first deposit after registration.
A 10x wagering requirement means you must place bets totalling ten times the bonus amount before becoming eligible to withdraw. For example, if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets. Once this condition is met, winnings earned from the bonus can be withdrawn.
yesb's VIP program has three tiers: Bronze, Silver, and Gold. You can move up to a higher tier gradually based on regular gaming activity. The Bronze tier offers weekly cashback of up to 0.4%, Silver up to 0.8%, and Gold up to 1.2%.
yesb regularly runs new promotions, reload bonuses, cashback offers, and tournaments. Visit the Current Offers page to see the latest active offers. Special promotions also launch during Eid, the BPL season, and other special occasions.
Safety and Responsible Gaming
Yes. yesb uses SSL encryption technology to keep all data secure. Your personal and financial information is never sold or shared with third parties. Read our privacy policy for more details.
yesb is for those aged 21 and above only. Opening an account for minors is strictly prohibited. Age is confirmed during identity verification and accounts belonging to minors are closed immediately.
If you feel your gaming habits are going out of control, you can contact our live chat or email [email protected] to request a temporary or permanent self-exclusion. This service is completely free and available at any time.
Yes, yesb supports responsible gaming. Contact our support team to set daily, weekly, or monthly deposit limits. This will help you stay within your budget and maintain healthy gaming habits.
yesb's support team is available 7 days a week, 24 hours a day via live chat in English. You can also contact us by email at [email protected]. For general questions, live chat provides the fastest resolution.
Still have questions?
Our English support team is with you 24/7. Get instant help via live chat or send us the details by email.
Live Chat Support
24/7 Support in English
Email Support